About Us
About Us
About Us
Founders
Founded by senior experts with over 26 years of leadership across operations, commercial management, and digital transformation, Xcentria guides growing businesses through complex BPO ecosystems with absolute structure and confidence. Leveraging a proven track record of driving up to 19% in operational savings, our deep sector experience spans diverse high-stakes industries—including, but not limited to, Aviation, E-commerce, and Agentic AI. Partnering with us turns your operational cost center into a lean, future-proof growth engine, delivering unshakeable commercial stability and measurable financial returns.
Founded by senior experts with over 26 years of leadership across operations, commercial management, and digital transformation, Xcentria guides growing businesses through complex BPO ecosystems with absolute structure and confidence. Leveraging a proven track record of driving up to 19% in operational savings, our deep sector experience spans diverse high-stakes industries—including, but not limited to, Aviation, E-commerce, and Agentic AI. Partnering with us turns your operational cost center into a lean, future-proof growth engine, delivering unshakeable commercial stability and measurable financial returns.
FMCG, media streaming, banking, insurance, e-commerce, fintech, utilities, automotive, geoscience, hospitality, and healthcare-related services.
Across customer service, back-office operations, telesales, voice & non-voice channels, & Tier 1 / Tier 2 support.
FMCG, Media streaming, Banking, home and life insurance, E-commerce, Fintech, utilities, Automotives, geo science, hospitality, dentistry,
In CS, BO, Telesales, in both voice and non-voice, both tiers 1 & 2
Sectors
17 BPO’s covering 86% of the BPO businesses and 98% of the languages in market
17 BPO’s covering 86% of the BPO businesses and 98% of the languages in market
17 BPO’s covering 86% of the BPO businesses and 98% of the languages in market
Partners
Countries
Egypt, Australia, KSA
Egypt, Australia & KSA
Egypt, Australia, KSA
Abdelrahman Elmahdy
Managing Partner
Commercial and Risk
Managing Partner
Commercial and Risk
Managing Partner
Commercial and Risk
Commercial and risk-focused advisor with experience in structured commercial management, contract review, governance, and operational risk control.
Commercial and risk-focused advisor with experience in structured commercial management, contract review, governance, and operational risk control.
Commercial and risk-focused advisor with experience in structured commercial management, contract review, governance, and operational risk control.
Bassem Attia
Managing Partner
Operations and Business Development
Managing Partner
Operations and Business Development
Managing Partner
Operations and Business Development
Operations and business development lead focused on execution planning, provider coordination, and scalable service delivery.
Operations and business development lead focused on execution planning, provider coordination, and scalable service delivery.
Operations and business development lead focused on execution planning, provider coordination, and scalable service delivery.
Mostafa Dabouh
Managing Partner
Strategy and Client Experience
Managing Partner
Strategy and Client Experience
Managing Partner
Strategy and Client Experience
Strategy and client experience lead focused on CX design, customer journey alignment, and service improvement.
Strategy and client experience lead focused on CX design, customer journey alignment, and service improvement.
Strategy and client experience lead focused on CX design, customer journey alignment, and service improvement.