Business meeting

How we work

Business meeting

How we work

Business meeting

How we work

Assess

Define

Shortlist

Align

Onboard

Oversee

Assess

Define

Shortlist

Align

Onboard

Oversee

A practical and involved approach

At Xcentria, we do more than introduce businesses to outsourcing providers. We stay close to the process to help ensure the relationship starts clearly and continues in a way that supports business goals.

1. Assess the business need and outsourcing scope

1. Assess the business need and outsourcing scope

We begin by understanding your current situation, service requirements, challenges, and expected outcomes before shaping the right outsourcing scope.

We begin by understanding your current situation, service requirements, challenges, and expected outcomes before shaping the right outsourcing scope.

  1. Define the right outsourcing approach

We help shape the most suitable outsourcing approach based on your operating model, service expectations, budget, and growth plans.

We help shape the most suitable outsourcing approach based on your operating model, service expectations, budget, and growth plans.

  1. Shortlist suitable BPO partners

  1. Shortlist suitable BPO partners

We help identify outsourcing partners that are more likely to match your operational and commercial requirements.

We help identify outsourcing partners that are more likely to match your operational and commercial requirements.

  1. Support commercial and service alignment

  1. Support commercial and service alignment

We support alignment between pricing, service scope, SLAs, responsibilities, and expected performance before moving forward.

We support alignment between pricing, service scope, SLAs, responsibilities, and expected performance before moving forward.

  1. Coordinate onboarding and transition

We help coordinate the transition phase to reduce confusion, clarify ownership, and support a smoother handover to the selected partner.

We help coordinate the transition phase to reduce confusion, clarify ownership, and support a smoother handover to the selected partner.

  1. Support continuity after launch

We stay involved after launch to help monitor progress, address early gaps, and support a stable long-term outsourcing relationship.

We stay involved after launch to help monitor progress, address early gaps, and support a stable long-term outsourcing relationship.